Refund & Cancellation Policy
Effective Date: November 2026 • 30-Day Money-Back • 48-Hour Turnkey Onboarding Guarantee
1. The 30-Day Money-Back Guarantee
Fleet Satisfaction Commitment: We are confident in Fleetravity's ability to streamline fleet dispatch, automate tax e-invoicing, and eliminate transit accounting errors. If you are not satisfied with the platform for any reason within the first 30 days of active service, you are entitled to a full 100% refund of your initial subscription fee.
2. 48-Hour Turnkey Onboarding Service Guarantee
Under our White-Glove Rollout Guarantee, when you submit your active fleet data sheets (vehicles, drivers, customer accounts) upon signup, our engineering staff guarantees data sanitization, schema mapping, and operational go-live readiness within 48 business hours. If we fail to deliver a live operational instance within this window, you may cancel immediately with a 100% full refund including any onboarding fees.
3. Annual Subscriptions & Pro-Rata Cancellation
For fleet operators on annual commercial contracts:
- Cancellations requested within the initial 30 days receive a 100% complete refund.
- Cancellations requested after 30 days are eligible for a pro-rated refund for all remaining unused full calendar months upon providing 30 days written notice to our billing team.
4. Fast Refund Processing Across Regional Currencies
Refunds are remitted in the original currency billed: Saudi Riyals (SAR), UAE Dirhams (AED), or Pakistani Rupees (PKR). Approved requests are credited back to your original payment channel (Corporate Credit Card, Bank Wire Transfer, Mada, STC Pay, JazzCash, or EasyPaisa) within 3 to 5 business days.
5. How to Submit a Refund Claim
To initiate a cancellation or refund request, please contact our billing desk with your company name and account invoice number:
سياسة الاسترداد وإلغاء الاشتراك (باللغة العربية)
توفر منصة فليترافيتي (Fleetravity) ضمان استرداد الأموال بنسبة ١٠٠٪ خلال أول ٣٠ يوماً من تفعيل الاشتراك التجاري. بالإضافة إلى ذلك، نلتزم بضمان الإعداد الشامل خلال ٤٨ ساعة عمل لنقل وتهيئة بيانات شاحناتك وسائقيك، وفي حال تعذر ذلك يحق للعميل استرداد كامل المبلغ بما في ذلك أي رسوم إعداد مدفوعة. تُرد الأموال بنفس عملة الدفع (ريال سعودي، درهم إماراتي، أو روبية باكستانية) عبر الحساب البنكي أو بطاقة الدفع الأصلية خلال ٣ إلى ٥ أيام عمل.