Terms of Service

1. Service Scope & The 19 Transport ERP Modules

Fleetravity provides subscribing logistics operators, freight carriers, fleet managers, and supply chain enterprises with access to our unified Cloud Transport Management System (TMS) and logistics ERP suite across all 19 integrated modules. Depending on your subscribed tier, service capabilities include:

• Dispatch & Trip Operations: Consignment manifests, trip routing, driver assignments, and multi-depot fleet allocation.
• Fleet Telemetry & GPS: Real-time OpenStreetMap vehicle tracking, speed telemetry, geofence monitoring, and Saudi TGA/Wasl regulatory dispatch reporting.
• Electronic Proof of Delivery (e-POD): Digital signatures, cargo photographic damage inspections, and GPS-verified drop-offs.
• Financial & Workshop ERP: Double-entry accounting ledgers, driver trip expense reconciliation, spare-parts tire cards, and preventative maintenance schedules.
• Statutory E-Invoicing: Saudi ZATCA Phase 1 & Phase 2 Fatoora cryptographic QR invoicing, UAE FTA 5% VAT invoices, and Pakistani Consignment Bilty generation.

2. 48-Hour Turnkey Onboarding Guarantee & Excel Data Migration

3. Commercial Billing, Currencies & Subscription Terms

Fleetravity subscriptions are billed on a monthly or annual cycle in the currency of your operating jurisdiction: Saudi Riyals (SAR), UAE Dirhams (AED), or Pakistani Rupees (PKR). Commercial terms include:

• Onboarding and setup fees are 100% waived on all Annual prepaid commitments.
• Subscriptions renew automatically unless cancelled with 30 days written notice prior to the conclusion of the active billing period.
• Usage is governed by active vehicle tiers (Starter Fleet, Full Operations & Finance, or Dedicated Enterprise Server).

4. Public Evaluation Sandboxes vs. Isolated Production Environments

Public demo sandboxes (such as fleetravity.com/tms) are operated strictly for customer feature evaluation and utilize simulated records that reset periodically. Commercial paying subscribers are provisioned onto strictly tenant-isolated, production database clusters with dedicated cryptographic storage.

5. 99.98% High-Availability Uptime SLA & Support Guarantee

Fleetravity guarantees a 99.98% system availability SLA for our core cloud dispatch and e-invoicing backends. Commercial subscribers receive direct priority support through verified WhatsApp Business channels and email with guaranteed priority response times for critical dispatch emergencies.

6. Local Depot Autonomous Mode & Offline Continuity

In accordance with logistics resilience standards, Fleetravity client edge nodes support Local Depot Autonomous Mode: in the event of an internet telecom blackout at remote border depots or weighbridges, local dispatch transactions are securely buffered on local storage with uninterrupted direct thermal printing of Goods Bilty slips and ZATCA QR receipts. Transactions automatically synchronize upon internet restoration without data collisions.

7. Customer Compliance & Regulatory Responsibilities

Subscribing fleet operators are solely responsible for ensuring that transported goods comply with local road safety laws, that vehicle weights do not exceed axle thresholds, and that drivers hold valid commercial licenses.

8. Inquiries & Legal Notices

For commercial contracts, SLA claims, or operational inquiries, contact our logistics operations desk: